MERCHANDISE ASSOCIATE

Reports to: Merchandise Manager

Location: Indianapolis, IN

Status: Seasonal, part-time; Non-exempt

Effective dates: March 27 – September 19, 2026

Position Summary

It is our goal to make our guests’ experiences at Victory Field as pleasant and as enjoyable as possible, this includes our players, staff, visiting teams and umpires. To achieve this, our employees need to be professional, courteous, pleasant, reliable, dependable and well groomed. Our employees should be willing to go above and beyond to help make our guests feel welcome and should always have a smile on their face.

Major Responsibilities

• Assist the Merchandise Management in preparing all merchandise areas for business during the game
• Serving our fans as they select different merchandise items
• Operating a cash register, assisting fans with check out
• Selling programs at our concourse Program Stand and ‘hawking’ merchandise throughout the seating bowl
• Help close the gift shop/stand/portable at the end of the game 
• Should be able to answer fan questions in a friendly and polite manner
• Have good knowledge of Victory Field
• A strong customer service background is helpful

Other Duties

• Duties may include filling in at other positions as needed.  Your supervisor may also assign additional duties

Skills and Qualifications

• Highly-motivated, energetic individual with excellent problem-solving and communication skills to interact with fans
• Excellent customer service, people and relationship skills
• Ability to multitask in a fast-pace and stressful environment
• Ability to operate a computer and learn how to use cash register
• Ability to handle cash and credit card transactions; must have basic math skills
• Ability to stand for up to 3+ hours, and lift up to 50 lbs. is helpful, but not necessary
• Ability to work weekends, week days, week nights and holidays

Compensation

$10.00 hourly; estimated 4-6 hours per shift 

Company Description:

The Indianapolis Indians are the professional Triple-A baseball club affiliate of the Pittsburgh Pirates. In continuous operation since 1902, the organization believes in creating affordable and memorable experiences for fans so they can grow closer together with family, friends, and the community through the game of baseball. The Indians play their home games at Victory Field, a 13,750-seat ballpark located in downtown Indianapolis and White River State Park. The venue opened in 1996 and has received numerous national accolades as one of the best minor league ballparks in the United States. The team has led Minor League Baseball in combined total attendance over the past 14 seasons. In 2018, the organization was recognized as Ballpark Digest Team of the Year. It was also named a 2019 Best Places to Work by the Indiana Chamber of Commerce.